Skip to main content
Sign in Menu

PDMP Log In Error (WebABA Pro & Group)


*This article is no longer being updated. Visit the new Therapy Brands Portal.
Copy & paste this article title into the search bar there.
  • Updated

If you have registered for automated PDMP services and receive an error when trying to access a patient's PDMP information, this means you need to update your PDMP credentials in NewCrop. To fix this error, confirm your PDMP credentials with Bamboo, then re-enter your credentials in NewCrop under the Admin tab.

 

Fix a PDMP Log In Error

  1. When you click the Bamboo PDMP Reporting button, an Error message displays.  
    newcrop_pdmp_error.png

  2. Contact Bamboo to confirm your PDMP credentials. 
  3. Click the PDMP Sign Up link in the Added Services Registration section of the Admin tab.
    NewCrop_pdmp_sign_up.png
  4. Re-enter Practice Credentials.
  5. Click the Save button.
    newcrop_practice_credentials.png