Session echoes occur for different reasons. An echo can be caused when two participants join from the same physical location (from the same room or adjoining rooms), or when two sessions are active on the same machine (one person has joined the session twice from the same computer. Echoes may also be caused by use of an unsupported browser, or because of speaker volume and microphone sensitivity issues.
Fix a Session Echo
- Reduce the volume of your speakers.
- Reduce the sensitivity of your microphone. This will require a change in your audio settings.
- Use a headset.
- Join the session from a different browser, computer, tablet, or phone.
- If the echo is reduced, this indicates an issue with the hardware or browser.
NOTE: The correct browsers to use on Windows devices are Chrome or Firefox. Edge and Internet Explorer are not supported and may cause an echo.
- If the echo is reduced, this indicates an issue with the hardware or browser.
- Join a different session with a new appointment.
- If the echo is reduced, this indicates an issue with that particular session. Please let us know if this occurs.