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My Client says they're in the Waiting Room but I don't see them (WebABA Pro & Group)


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  • Updated

There are a few things you can do to trouble shoot this issue. 

  1. Double check that you are both in the same Session. Occasionally if you have created/joined an Instant Session or accidentally created 2 Appointments for a Client you could end up in separate Sessions.
    • Look in your URL bar to check your Session number and confirm that you and your Client are in the same one. 
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  2. Ensure that you and your Client are using either Chrome, Firefox, or Safari. Telehealth is not supported for Internet Explorer or Edge.

  3. If you are all on supported browsers, wait about 30 seconds to see if your Client shows up in your Waiting Room (sometimes it takes a second for the system to work and register that they are in the Waiting Room. If they don't show up, refresh your browser and have your Client do the same.