The secure messaging feature is for Clients and Therapists to communicate in a secure and HIPAA-compliant way.
IMPORTANT: If you are a Client's Contact, be sure you switch to your profile in the Client Portal so you can send messages on behalf of the Client.
Jump to Navigation [Reply to a Message] [Compose a Message] [Trash a Message]
You can view and access messages at anytime by clicking Inbox from in the top navigation menu.
- Unread Messages - Bold messages are unread. You can see how many messages are unread on the left and right sides of the page.
- Email Notifications - The software automatically emails clients when any new Client Portal message that has not been read within 15 minutes of the original submission.
Reply to a Message
You can reply to any message by clicking on the blue reply button. A new message window will display below for your reply.
Print a Message
A message may be printed from the reply screen in any message to print the message from a pdf.
Compose a Message
You can compose a new message from the Inbox, Sent, or Trash, by clicking on the Compose button.
You can send a single message to any active staff member available in your account.
Trash
Each message will remain in the trash for 15 days before it is permanently deleted from your account. You can move messages from the trash back to the Inbox to avoid permanent deletion.
- Move Message to Trash
- Click the trash can on the right of the message. You will receive an alert that this message has been moved to the trash.
- OR select multiple checkboxes to the left of the messages and then click Move to Trash at the top.
- Permanently Delete a Message
- Select one or multiple messages and then click the Permanently Delete button.
IMPORTANT: Permanently deleted message are not retrievable.
- Select one or multiple messages and then click the Permanently Delete button.
Move to Inbox from the Trash
Go to Trash and locate appropriate message. Select one or multiple messages and click Move to Inbox button at the top.
