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Manage your Authy App

Heather C.
  • Updated

The Authy App is one of your One Time Password (OTP) device options. You can use this app to authenticate transmissions for controlled substance prescriptions.

Before you Begin: Download the Twilio Authy app.

Jump to Section: [Authy App Overview] [Add & Activate the Authy App] [Deactivate the Authy App]

Authy App Overview

The Authy App is free and available for download from the Play Store (Android) or iTunes (iPhones).  1.png

NOTE: The Authy App must be installed on a phone, not a tablet or desktop computer. The Authy App will also work on an Apple Watch. When the Authy App is installed on a paired phone, the Authy Companion App for the Apple Watch should install automatically. 

Use the Authy App to generate a push notification or a six-digit code that you will enter manually to authenticate prescriptions for controlled substances. 

  • Push Notification: Click the Send Push Notification button, then approve the Authy app request on your mobile device. There is no manual entry required when using the Push Notification option.

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    NOTE: Push Notifications are not supported on the Apple Watch. The Apple Watch generates a passcode for manual entry.

  • Manual Entry: Open the Authy App on your mobile device to access a six-digit code, then enter this number in the Passcode field and click the Sign & Transmit Rx button.

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Add & Activate the Authy App

  1. Click the EPCS Device Management link from the EPCS User Controls section of the Admin tab.
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  2. Click the Authenticate button in the Manage Phones section, then enter the One-Time Password Code and click Submit. You can Authenticate using an OTP device, or via text message or phone call. 
    • If the Authenticate button is grayed out, you can skip this step.
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  3. Click the Add Credential button in the Manage Mobile Credential section. 

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  4. Enter your Phone Number.
  5. Click Register Phone.

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  6. Open the Authy App on your mobile phone. It will say: “Let’s Turn This Device Into a Secure Token".
    • Enter your country code (tap the field to choose the United States), cell phone and email address on the app.
    • Get a verification code via the text message option (SMS) and allow notifications.
    • Once the phone displays the screen “Your NewCrop Token Is: xxxxxx” you will be ready to bind the app to your Exostar account.
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  7. Bind the app using either the One Touch Approval or the manual entry of the OTP.
    •  If using one touch notification, go to the bell icon on your phone and approve the message “Approve me to bind your device”. Tap open and click “Approve”.

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    • If using manual entry, click the x icon 2021-03-31_13-55-07.png. Enter the Soft OTP token (the six digits on your Authy app) and click Submit.
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  8. Your Exostar Account indicates that Mobile Credential Status is Active. Click Cancel to return to NewCrop.
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Deactivate the Authy App

You can Deactivate the Authy App from the EPCS Device Management section. You can always activate the Authy App again. Just click the Add Credential button and follow the Add & Activate the Authy App steps.

NOTE: Never click the Revoke Account button in the EPCS Device Management section. Once an account has been revoked, if a provider needs to transmit a controlled substance via NewCrop, they will need to pay for a new license and go through the EPCS Registration Process again.

  1. Click the EPCS Device Management link from the EPCS User Controls section of the Admin tab.

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  2. Click the Deactivate button in the Manage Mobile Credential section.

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  3. Click Deactivate in the Deactivate Mobile Credential window to confirm.

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    NOTE: If the Authy app is tied to a cloud-based store (iTunes or Google Play Store), it can often be downloaded and used on a new phone or with a new phone number without any issues.

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