Answer a Renewal Request (WebABA Pro & Group)

When a prescription has run out of refills, the pharmacy can send a renewal request to the prescriber through NewCrop. Approve, Deny or Replace renewal requests from the Pharmacy Renewal Requests section of the Tasks page. A pharmacy message alert also displays on the Compose Rx tab with a link to the Tasks page.

If an administrator has entered a Staff Review Note and Recommended Action, it will display in the Staff Review column on the Tasks page and within the renewal request, and the name of the administrator will display below the prescriber name in the Prescriber column. Staff Review Notes and Recommended Actions are recommendations only and do not transmit prescriptions to the patient's pharmacy. 

NOTE: Use the Show CS checkbox to include or hide scheduled drugs on the Tasks page. Select or deselect the Show CS checkbox, then click the Filter button. 

Use the Print icon at the top left to print the Tasks page. The page will display with any filters selected.

Jump to Section: [Approve Renewal Request] [Deny Renewal Request] [Replace Renewal Request]

Approve Renewal Request 

NewCrop uses a unique identifier number for each patient, so renewal requests can be matched to the correct patient even if the patient's name changes. Make sure you are in the correct patient chart before you launch NewCrop. You will only be able to Approve a renewal request for a patient if you were in their chart before launching NewCrop.

1. Click on the Patient Name in the Pharmacy Renewal Request section from the Tasks page.
   
   
2. Review Interactions at the top of the page.
3. Review Allergies, Active Medications, Previous Medications, and any Staff Review Notes and Recommended Actions (if applicable) at the bottom of the page.
4. Click the Detail button to see important medication details about the medication originally prescribed by the provider. 
   
5. Enter the number of Refills.
6. Click the Approve button.
   

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Deny Renewal Request

Prescribers can deny a Renewal Request for any reason.

1. Click on the Patient Name in the Pharmacy Renewal Request section from the Tasks page. 
   

   NOTE: A pharmacy message alert also displays on the Compose Rx tab with a link to the Tasks page.

   
   
2. Click the Deny button.
   
3. Select a Denial Reason from the list or explain why the request is denied in the Notes to Pharmacist field. 
4. Click the Deny button.
   

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Replace Renewal Request

Providers have the option to replace the medication on a Renewal Request with a different prescription. 

1. Click on the Patient Name in the Pharmacy Renewal Request section from the Tasks page. 
   

   NOTE: A pharmacy message alert also displays on the Compose Rx tab with a link to the Tasks page.

   
   
2. Click the Replace button.
   
3. Enter the name of the replacement medication in the Drug Search field.
4. Enter the form of the medication in the Form field.
5. Click the Continue button. The sig builder opens.
   
6. Enter sig directions and dispense information, then click the Replace button.
   
7. Review Interactions at the top of the page.
8. Review Allergies, Active Medications, Previous Medications at the bottom of the page.
9. Click the Detail button to see important medication details about the medication originally prescribed by the provider. 
   
10. Enter the number of Refills.
11. Click the Accept New Prescription button.
    

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