Heather C.

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Activity overview

Latest activity by Heather C.
  • Heather C. created an article,

    Do Not Bill Overlapping Direct Service Type

    You have the ability to prevent direct time that is overlapping with supervision time to be billed at the insurer level. This allows you to prepare invoices to bill the correct amount of direct tim...

  • Heather C. created an article,

    Staff Compliance Report

     Permissions: You User must have Can View and Edit Credential Tracking permission. This report shows which staff documents are active or expired for your staff.   Set Report Parameters (Filter)  C...

  • Heather C. created an article,

    Revert Claim to Previous State

    When you manually update a claim to Paid/Processed without a corresponding ERA, you have the ability to revert the claim to its previous state.   Click Billing from the side navigation menu and cl...

  • Heather C. created an article,

    Check In/Out Report

    This report shows check in and check out data related to appointments for specified date range including, dates, times, and locations.   Set Report Parameters (Filter)  Click Reports in the side n...

  • Heather C. created an article,

    Client: Telehealth Pre-Call Test

    We recommend doing a Telehealth pre-call test before your first session WebABA Telehealth session. Doing so will help eliminate problems when you start conducting Telehealth session. This pre-call ...

  • Heather C. created an article,

    iOS Error: "Telehealth Requires iOS 12"

    Error: "Telehealth requires iOS 12"  If you received this error, it typically means one of two things: 1. You are not using an updated iOS version.  FIX: Check what iOS version you are using, and ...

  • Heather C. created an article,

    Error: "Oops... Invalid token format (1004)"

    If a provider or client joins a session, and that same session is then rescheduled for more than 24 hours later, this can result in an invalid token error. To resolve this, simply schedule a new a...

  • Heather C. created an article,

    Allow Browser to use Camera and Microphone

    When using a browser, you must give permission to a website to use your webcam and microphone for security reasons.  NOTE: A problem with your camera or microphone can be caused by many things. If ...

  • Heather C. created an article,

    I admitted a Client and it says "Joining...Please wait."

    If it says "Joining... Please Wait" for longer than a few seconds is because telehealth is waiting for the Client to do something on their device.   For example, the first time someone joins a Sess...

  • Heather C. created an article,

    My Client says they're in the Waiting Room but I don't see them

    There are a few things you can do to trouble shoot this issue.  Double check that you are both in the same Session. Occasionally if you have created/joined an Instant Session or accidentally c...